DROP IN HELP
We are delighted to provide quick advice to customers who might have a query with a pattern or yarn purchased instore. If a detailed explanation and/or coaching is required we might recommend the booking of a craft clinic. We do not extend drop in help to non-customers using patterns or yarn not bought in store.
If you need one on one help with a particular skill or project then we are able to arrange a session with one of teaching staff. Cost per session is $25 per half hour or part thereof payable at time of booking.
Cancellation & Transfer Policy
You are able to cancel or change dates up to 10 days prior to the workshop or class to receive a full refund. This ensures your spot can be made available for another interested student. Less than 10 days prior to the workshop or class we will be unable to reschedule or refund the cost. You may however transfer your booking to a friend.
All workshops and classes will run if their are more than 2 people attending. However if there is a sole person attending it will be cancelled and a full refund offered or transfer to another date. This will be done at least 5 days before the event.
If for any reason Yarn Trader must cancel a workshop or class for any other reason a full refund will be given.